T-Mobile is facing a lawsuit over claims that the national cellphone carrier has failed to provide promotional gift cards as promised. The lawsuit was filed by Purya Ghrabeti in November 2025 in California court, claiming T-Mobile engaged in false advertising and deceptive business practices.
What The Lawsuit Says?
According to the lawsuit, as part of a promotional offer, customers who bought new phone lines or devices were promised $200 gift cards.
According to the lawsuit, Ghrabeti purchased two new phone lines in June 2024 after a T-Mobile representative allegedly told him he would receive $200 in gift cards per line, or $400 total, within about 10 weeks. The complaint says that on September 10, 2024, a T-Mobile supervisor told Ghrabeti that ‘no such promotion existed’ and that no gift cards would be issued. He later alleged that he found similar online complaints from other customers who also said they did not receive promised gift cards.. He says he would not have bought the lines without the offer.
Ghrabeti is seeking to represent a proposed class of California consumers who allegedly purchased T-Mobile lines or devices in reliance on a promised gift card or other financial incentive that they did not receive, and he is seeking damages, restitution, and injunctive relief.
If the case moves forward, it could add to scrutiny of how wireless carriers advertise and administer promotional offers.
The lawsuit alleges that T-Mobile’s conduct violated California consumer protection laws, including laws covering false advertising and unfair business practices. The case raises concerns for customers who depend on promotional offers when deciding to buy products. It also questions whether T-Mobile followed the offers it advertised.
Other Lawsuits Against T-Mobile
At least two lawsuits have been filed against T-Mobile, including one by competitor AT&T. The lawsuit claims that an “Easy Switch” tool uses artificial intelligence (AI) to illegally collect confidential data of customers from AT&T’s private systems. However, T-Mobile denied these claims, saying the tool is meant to help customers switch services more easily.
Another competitor, Verizon, has filed false advertising against T-Mobile, alleging that T-Mobile has exaggerated savings and compared its promotional rates to Verizon’s regular rates. To this, T-Mobile has countersued, claiming Verizon engaged in similar misleading practices.
What Should Customers Know And Do?
Customers who bought new lines or devices during this promotion period from T-Mobile should review their purchase records, receipts and any messages that confirm they were eligible for the $200 gift cards.
The lawsuit applies only to customers in California who bought one or more phone lines or devices during that time period. People in the state should watch for updates to see if they qualify for compensation or other legal actions.
Affected customers should keep track of court updates, T-Mobile announcements and information from lawyers. By keeping receipts, emails, promotional materials or any proof from the store, they can support their claims. They should also look out for notices from the court or class representatives if they think they missed out on the promised gift cards.
